Quick contacts
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924/1 Cummerata Mission, Los Angeles, USA, Inc - 4852
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Monday: 13:00-18:00
At www.crystaldrawergrid.com
we are committed to ensuring that our customers are satisfied with their purchases. If you are not satisfied with your purchase, here are our refund terms to ensure a clear and hassle-free process.
01
Refund Eligibility
You can request a refund within 30 days of receiving your item, provided that the item is unused and in its original packaging. Refunds are not available for opened or damaged items.
02
Requesting a Refund
If you wish to request a refund, please follow the steps below:
Contacting Customer Service: Contact our Customer Service team via email at majorcrest@crystaldrawergrid.com. Please include your order number and the reason for the refund.
Returning Items: The Customer Service team will provide you with a return address and further instructions. Please ensure that you package the item securely to prevent damage during shipping.
03
Refund Processing
Once we receive the returned item and confirm that it is eligible for a refund, we will process the refund request. Refunds will be issued to the original form of payment, typically within 7 business days of processing.
04
Shipping Costs
Please note that the return shipping costs are the responsibility of the customer unless the item is defective or shipped in error. In this case, we will cover the return shipping costs and provide you with a prepaid return label.
05
Non-Refundable Items
The following are not eligible for refunds:
Customized or special order products
Refund requests older than 30 days
Items that have been used or are not in their original packaging
06
Customer Responsibilities
Please make sure to provide accurate information when requesting a refund to avoid unnecessary delays. Our customer service team will do their best to assist you with any questions.
If you have any questions or need more information, please feel free to contact us. We sincerely hope that you are satisfied with our products and look forward to providing you with a better shopping experience!